Privacy Policy

1Introduction

Profixwealth Global (“we”, “us” or “our”) operates an AI-driven digital asset and investment platform (the “Platform”). This Privacy Policy describes the types of personal information we collect, the ways we use and protect it, when information may be shared, and the choices available to you.

By registering for an account, accessing or using the Platform, or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, you should not use the Platform.

2Information we collect

We collect information that is reasonably necessary to establish and manage your account, operate the Platform, process activity on your account, and provide support. This may include:

• Account information: information such as your name, email address, telephone number, country and account credentials. Passwords and transaction PINs are maintained using protected methods.
• Financial and wallet information: cryptocurrency wallet addresses used in connection with your account, together with records relating to deposits, withdrawals, investments, balances, earnings and rewards. These records may include amounts, cryptocurrency, network information, transaction references and transaction status.
• Referral information: information relating to your referral relationships and the rewards associated with those relationships.
• Verification information: information that may be requested where verification is necessary to protect the Platform, your account or to meet applicable requirements.
• Technical information: information such as your IP address, browser and device type, operating system, pages visited, access times and other technical or usage information.
• Communications: information contained in messages or requests you send to our support team, together with your communication preferences.

3How we use your information

Information collected through the Platform may be used for purposes including:

• creating, maintaining and operating your account;
• processing deposits, withdrawals, investment activity and referral rewards;
• verifying account information and helping prevent fraud, misuse or unauthorised access;
• providing account notifications, security messages and customer support;
• meeting applicable legal, regulatory and record-keeping requirements;
• reviewing how the Platform is used so that we can maintain, improve and develop its features; and
• enforcing our terms, protecting the Platform and safeguarding the rights and interests of our users and organisation.

4Legal bases for processing

Where applicable privacy or data protection laws require us to identify a legal basis for processing personal information, the basis may include the performance of our agreement with you, legitimate interests such as maintaining security and preventing misuse, compliance with legal obligations, or your consent where consent is specifically requested.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5How we share your information

Profixwealth Global does not sell your personal information. We may disclose information only where it is necessary for the operation of the Platform, required for legitimate purposes, or permitted by you.

• Service providers: We may use third-party providers that support areas such as hosting, security, analytics, communications and other Platform operations. Such providers receive information only as necessary to perform services for us and are expected to maintain appropriate confidentiality.
• Legal and safety requirements: Information may be disclosed where required by applicable law, regulation or legal process, or where disclosure is reasonably necessary to protect the security, rights, property or safety of Profixwealth Global, our users or others.
• Business transactions: If Profixwealth Global becomes involved in a merger, acquisition, financing, restructuring or sale of assets, information relating to users may form part of the relevant business transaction.
• With your permission: We may share information where you specifically request or authorise us to do so.

6Referral program

If your account is connected to another user through a referral relationship, limited information may be displayed to users within the applicable referral network for the purpose of administering referral rewards.

This may include an abbreviated version of your name, your position within the referral network and reward amounts associated with the referral relationship. Referral participants are not provided with your email address, telephone number, wallet addresses or account balances through the referral feature.

7Blockchain transactions

Certain deposits and withdrawals may be processed through public blockchain networks, including networks used for supported digital assets. Information recorded on a public blockchain, such as wallet addresses and transaction details, may be visible publicly and can remain permanently recorded on that network.

Because blockchain records are maintained by the applicable network, Profixwealth Global cannot modify or remove information that has already been recorded on a public blockchain. You should consider this characteristic before initiating a blockchain transaction.

8Cookies and similar technologies

Profixwealth Global may use cookies and related technologies to support essential Platform functions, maintain secure sessions, remember selected preferences and understand how the Platform is being used.

Your browser generally allows you to manage or restrict cookies through its settings. Disabling cookies that are required for essential functions may prevent certain areas of the Platform from operating correctly or may require you to sign in again.

9Data security

We take the protection of personal information seriously. The Platform uses industry-standard encryption, secure infrastructure and advanced security protocols designed to help protect your account, personal information and digital assets against unauthorised access, misuse, alteration or loss.

No method of transmitting or storing information can be guaranteed to be completely secure. You are responsible for protecting your password and transaction PIN, keeping your account credentials confidential and signing out when using shared devices.

If you believe that someone has accessed your account without authorisation, you should contact us as soon as possible.

10Data retention

We retain personal information for the period reasonably required to operate your account and provide the Platform, maintain transaction and account records, meet applicable legal or record-keeping requirements, resolve disputes and enforce our agreements.

When information is no longer required for these purposes, we take reasonable steps to delete it or otherwise remove its association with an identifiable individual, subject to information that we may be required or permitted to retain.

11International transfers

Your information may be processed or stored in a country other than the country in which you live. Where personal information is transferred internationally, we take appropriate steps intended to maintain protection consistent with this Privacy Policy and applicable data protection requirements.

12Your rights and choices

Depending on your location and the laws that apply to you, you may have rights concerning the personal information we hold about you. These may include requesting access to your information, asking us to correct inaccurate information, requesting deletion where permitted, restricting or objecting to certain processing, receiving a portable copy of your information, and withdrawing consent where processing is based on consent.

You can update many account details directly through your account Settings. For requests that cannot be completed through the Platform, contact us using the details provided below. We may need to verify your identity before completing a request and may retain information where required by law or necessary for legitimate purposes.

Where applicable, you may also have the right to raise a concern with the data protection authority responsible for your location.

13Children’s privacy

The Platform is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe that a person under 18 has provided personal information through the Platform, please contact us so that we can review the situation and take appropriate action.

14Third-party links

The Platform may contain links or references to third-party websites, digital-asset services, wallets or exchanges. These services operate independently of Profixwealth Global and may have their own privacy practices and policies.

We do not control the privacy practices of third-party services. Before providing personal information to an external service, you should review its applicable privacy policy and terms.

15Changes to this policy

We may revise this Privacy Policy when our practices, Platform features or applicable requirements change. The latest version will be made available on this page, and the date shown at the top will indicate when the policy was most recently updated.

Where a significant change requires notification, we may communicate the update through the email address associated with your account or by providing a notice through the Platform.

Continued use of the Platform after an updated policy becomes effective indicates that you have reviewed the revised policy.

16Contact us

If you have questions about this Privacy Policy, concerns regarding the handling of your personal information, or a request relating to your privacy rights, you can contact Profixwealth Global using the details below: